1. Return Eligibility
Refunds are provided only in the following cases:
• You received a damaged, defective, or wrong product.
• You must inform us within 24 hours of delivery with clear opening-video proof.
2. Non-Refundable Items
Refunds will not be given for:
• Color variation (slight differences due to lighting/screens)
• Change of mind
• Sale/discounted items
• Sarees/products that have been used, washed, or altered
• Stitched, customized or pre-ordered items
3. Refund Process
• Share your opening video, order number, and issue details to our WhatsApp contact number or avalVastram@gmail.com
• After verification, refund will be processed.
• Refunds are issued only to the original payment method.
4. Timeframe
Once approved, refunds may take 1-2 working days to reflect in your bank/UPI, depending on your payment provider.
5. Return Pickup
• For defective/wrong items, return shipping will be handled or reimbursed by us.
• Customers must securely pack the product for return.
6. Final Decision
Aval Vastram reserves the right to approve or reject a refund after inspection of the returned product.